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Consulting & Analytics Services

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Customer Experience (CX)

Increase customer retention and customer satisfaction with a deeper understanding of customer intents and interactions throughout their journey

  • CX Strategy Development

  • CX Analytics Design & Methodology

  • Customer Journey Map Evaluation & Activation

  • Voice of Customer (VoC) / Customer Intent Insights

  • Customer Strategy Workshops

  • Focus Groups Design & Moderator​

Employee Experience (EX)

Reduce employee turnover and increase employee satisfaction and performance by understanding the needs and challenges of your employees

  • Employee Analytics Design & Methodology

  • Voice of Employee (VoE) Insights

  • Employee Strategy Workshop Design & Moderation

  • ​Employee Focus Group Design & Moderation

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Marketing Experience (MX)

Deliver sales, customer retention and customer acquisition using data driven insights to guide your brand interactions and touch points

  • Marketing Communications Strategy & Consulting

  • Customer Persona / Segment Development​

  • Marketing Analytics Design & Methodology

  • Marketing Initiative Test Design

Project Experience (PX)

Ensure proper initiative prioritization, accountability and success through structured project and financial management

  • Project Management: New Product or Service Development

  • Project Financial Measurement​

  • Project Management Office (PMO) Advisory Services

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