Customer experience (CX) and the drivers of that experience

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Employee experience (EX) - the people closest to the customer

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Marketing experience (MX) - the communications and touchpoints the customer sees each day from the brand

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Project management or project experience (PX) mindset  - ensure accurate business case development & financials, the right prioritization of initiatives, and measurement plans to allow for continuous learning and improvement.

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the insights and actions needed to design and provide exceptional experiences, increase customer revenue and retention, and decrease operating costs.