ABOUT US
Miller Experience Consulting LLC (MXC) helps companies define, design, and deliver exceptional customer experiences by leveraging quantitative & qualitative customer, employee, and business operations analytics to deliver a data-driven customer experience strategy.
In addition to a customer focus, MXC focuses on two of the most significant drivers of CX, employee experience (EX) - the people closest to the customer - and marketing experience (MX) - the communications and touchpoints the customer sees each day from the brand. Throughout this process, MXC employs a structured but flexible project management or project experience (PX) mindset to ensure accurate business case development & financials, the right prioritization of initiatives, and measurement plans to allow for continuous learning and improvement.
This holistic approach - the customer experience and the drivers of that experience, employee experience and marketing experience, plus an eye to responsible project experience, produces the insights and actions needed to design and provide exceptional experiences, increase customer revenue and retention, and decrease operating costs.
With over 20 years of experience across the CX, EX, MX and PX domains, MXC delivers the right consultation, analysis, and solutions to exceed your business goals.
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Our experience spans all sizes of business from Fortune 100 to small startups across the healthcare, financial services, business services, automotive and retail industries. Our engagements can be at a small, quick turn project level or long term retainer level, depending on the business needs today and tomorrow.
Contact us today for a free consultation to see how partnering with Miller Experience Consulting would work for you.
Engagement Types
Project-based
MXC provides consulting & analytic services aligned to a defined need and scope of work. This type of engagement is defined by the client and MXC and follows a set timeline with clear deliverables for a fixed fee determine by scope of the project.
Contracted Resource Augmentation
MXC supplements your existing team with additional manpower in any of the offering areas we provide. This type of engagement is defined by a clear scope of work that includes expected responsibilities and deliverables and an agreed upon number of hours and rate for the contract time period.
Advisory Role
MXC provides advisory services in any of our offering areas. This type of engagement can be limited in scope and on as as-needed basis. Advisory services are at a set per hour/rate that can be discussed in a free consultation prior to any advisory engagement.